Anker Recalls PowerCore 10000 Power Banks for Burning or Exploding. Learn How to Get a Free Replacement - CNET
Anker PowerCore 10000 Recall: Safety Concerns Surround Portable Chargers
On June 12, electronics manufacturer Anker issued a formal recall of its Anker PowerCore 10000 power banks with the model number A1263. The company's decision was prompted by 19 reported incidents involving the portable chargers catching fire.
Background of the Recall
The Anker PowerCore 10000 is a popular choice among consumers due to its high capacity and compact design. However, it appears that some units may have been manufactured with a defective component that poses a risk to user safety.
Safety Concerns
According to reports from users who experienced the issue, the portable charger would overheat and catch fire without any apparent warning. In some cases, the device was reported to have caught fire while in use, posing a significant risk to the user's safety.
Anker's Response
In response to the reported incidents, Anker took swift action to address the issue. The company issued an official recall notice for all affected units of the Anker PowerCore 10000 with the model number A1263. This move aimed to prevent any further injuries or damage caused by the defective product.
Reasons Behind the Recall
While the exact reason behind the recall is not yet clear, it appears that a manufacturing defect may have contributed to the issue. Anker's decision to recall the affected units suggests that the company is taking proactive steps to rectify the problem and ensure consumer safety.
What You Need to Do
If you own an Anker PowerCore 10000 with the model number A1263, it is essential to take immediate action. Here are the steps you need to follow:
- Stop using the product: Immediately discontinue use of the portable charger until further notice.
- Check your unit's serial number: Verify that your device has the correct serial number, which can be found on the packaging or the device itself.
- Contact Anker customer support: Reach out to Anker's customer service department to confirm whether your device is affected by the recall and to schedule a return if necessary.
Precautions and Prevention
To avoid any potential risks associated with using a defective portable charger, it is recommended that you take the following precautions:
- Avoid using third-party chargers: Use only authorized Anker chargers or original equipment manufacturer (OEM) chargers to prevent any potential damage.
- Keep your device clean and dry: Regularly clean and dry your device to prevent overheating.
- Monitor your device's temperature: Keep an eye on your device's temperature, and discontinue use if it exceeds 40°C (104°F).
Conclusion
The Anker PowerCore 10000 recall serves as a reminder of the importance of product safety and quality control. As a consumer, it is essential to be aware of any potential risks associated with your products and take proactive steps to protect yourself.
By following these guidelines and taking immediate action if you suspect that your device may be affected by the recall, you can minimize the risk of injury or damage caused by the defective product.
FAQs
Q: What is the model number of the affected Anker PowerCore 10000?
A: The model number A1263 is the one associated with the recall.
Q: How many reports of incidents have been received so far?
A: There have been 19 reported incidents involving the portable charger catching fire.
Q: What should I do if I own an affected unit?
A: Stop using the product immediately, check your device's serial number, and contact Anker customer support to confirm whether it is affected by the recall.
Q: Can I use third-party chargers with my Anker PowerCore 10000?
A: No, use only authorized Anker chargers or OEM chargers to prevent any potential damage.