Shoppers are underwhelmed by deals and crowds on Black Friday - Fortune

Black Friday Deals Leave Shoppers Underwhelmed

The highly anticipated Black Friday sales event has finally arrived, but it seems that many shoppers are left feeling underwhelmed and unimpressed by the deals offered by retailers.

According to recent reports, customers are not as excited about this year's Black Friday sales as they have been in previous years. This could be due to a number of factors, including increased competition from online retailers and a saturated market with many similar products available at competitive prices.

A Traditional Family's Take on Black Friday

One family, the Repaskys, has made it a tradition to spend their Thanksgiving weekend shopping at Tysons Corner Center in Virginia. For years, they have looked forward to this annual event, but this year seems different. As reported by the Washington Post, "the family walked into the mall on Friday morning feeling like something was off… The kids were quiet, and the parents exchanged a knowing look."

Why Shoppers Are Feeling Underwhelmed

So, what's behind the lack of enthusiasm for Black Friday deals this year? Several factors are contributing to this sentiment:

1. Increased Competition

With the rise of e-commerce, online retailers have become major players in the Black Friday market. Amazon, in particular, has been offering competitive prices and fast shipping, making it difficult for brick-and-mortar stores to compete.

2. Saturated Market

Many popular products are now readily available at competitive prices throughout the year, rather than being limited to a specific sale event like Black Friday. This means that shoppers may not see the value in rushing out to buy items just because they're on sale.

3. Advertised Expectations

Retailers have been known to overpromise and underdeliver when it comes to Black Friday deals. Shoppers may be feeling burned by last year's disappointments, leading them to approach this year's sales with a healthy dose of skepticism.

4. Changing Shopping Habits

The way shoppers shop has changed significantly in recent years. Many now prefer the convenience and flexibility offered by online shopping, which can make Black Friday deals seem less appealing by comparison.

What Shoppers Are Looking For This Year

So, what are shoppers looking for this year on Black Friday? According to a survey conducted by the National Retail Federation, many customers are seeking:

  • Experiences: While deals are always important, some shoppers are now prioritizing experiences, such as shopping with friends or family, enjoying food and drinks, and creating memories.
  • Sustainability: With growing concerns about the environment, shoppers may be looking for more eco-friendly packaging and products that promote sustainability.
  • Quality over Quantity: Rather than buying cheaply made items that may not last long, customers are opting for higher-quality products that will stand the test of time.

How Retailers Can Respond

While it's clear that Black Friday deals have lost some of their luster, there is still an opportunity for retailers to attract shoppers with creative and innovative marketing strategies. Here are a few ways retailers can respond:

  • Offer Unique Experiences: Create immersive shopping experiences that allow customers to interact with products in new and exciting ways.
  • Emphasize Sustainability: Highlight eco-friendly practices and products that promote sustainability, which is increasingly important to today's consumers.
  • Focus on Quality over Quantity: Prioritize offering high-quality products at fair prices, rather than relying solely on cheap deals.

Conclusion

While Black Friday sales may not be as exciting as they once were, there are still opportunities for retailers to attract shoppers with creative and innovative marketing strategies. By prioritizing experiences, sustainability, and quality over quantity, retailers can differentiate themselves from the competition and create a more positive shopping experience for customers.

As one shopper put it, "Black Friday is no longer about being the first in line or getting the best deal… It's about enjoying the experience with friends and family."

Read more